Packing & Shipping
We maintain partnerships with professional freight forwarding companies, enabling us to flexibly arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Before shipment, we professionally package the products based on the customized requirements of our customers and the specific packaging standards for export goods. Depending on the type and unique characteristics of the products, we select the most suitable packaging materials to ensure that the products are protected from vibration and impacts during transit, preventing any potential damage.
Global Services & Technical Support
From the date of acceptance, the seller will provide free technical services and spare parts for free during the warranty period (except for man-made damage). After receiving the buyer's repair order, the seller will reply by phone within 24 hours and provide a solution to the problem within 3 working days to make the instrument operate normally; if the problem cannot be solved over the phone, a professional will be sent to the site within one month to solve the problem.
After the warranty period, the seller will send an engineer to the buyer's site within 1 month after receiving the buyer's repair order. The seller is still responsible for the technical service and spare parts supply of the equipment, and the seller will provide the most preferential price for spare parts; after the warranty period expires, the seller will continue to provide paid after-sales service to the buyer, and the seller will provide technical services and spare parts at a reasonable price.
Note: If the buyer is not a customer in mainland China, the travel expenses of the installation and maintenance personnel shall be borne additionally
FAQ
Q1. How long is the delivery time?
A1.Upon receiving the advance payment, we schedule the delivery within 3 to 6 months, depending on the complexity of the custom requirements. The transportation time varies based on the shipping method chosen by the customer, ensuring adjustments and optimizations according to their needs.
Q2. Are you trading company or manufacturer?
A2. Yes, we are manufacturer, we have our own factory.
Q3. Can I test sample?
A3. Yes, sample charged can be offered for testing.
Q4. Can we be agent or distributor?
A4. Yes, welcome and we will support you.
Q5. How about technical service and support?
A5. We offer free professional online technical service and support.
Q6. How about the shippment?
A6. We can help arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Q7. How about warranty?
A7. 12 months warranty as usual.
Q8. How about the Payment?
A8. We accept T/T, this is negotiable.
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