Packing & Shipping
We maintain partnerships with professional freight forwarding companies, enabling us to flexibly arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Before shipment, we professionally package the products based on the customized requirements of our customers and the specific packaging standards for export goods. Depending on the type and unique characteristics of the products, we select the most suitable packaging materials to ensure that the products are protected from vibration and impacts during transit, preventing any potential damage.
Global Sales & Technical Services
From the date of acceptance, the seller will provide free technical services and provide free damaged spare parts (except for man-made damage) during the guarantee period. After receiving the buyer's repair order, the seller will respond by phone within 24 hours and within 3 working days. Provide troubleshooting methods to ensure the normal operation of the instrument; if the problem cannot be solved over the phone, professionals will be sent to the site within a month to solve the problem.
After the warranty period expires, the seller will send an engineer to the buyer's site within one month after receiving the buyer's repair order. The seller is still responsible for the technical service and spare parts supply of the equipment. The seller will provide the best price for spare parts; 30 days after the guarantee period During the year, the seller only charges for spare parts. And the warranty period for replaced accessories is more than one year.
Note: If the buyer is a customer outside of mainland China, he or she will need to bear additional travel expenses for installation and maintenance personnel.
FAQ
Q1. How long is the delivery time?
A1.Upon receiving the advance payment, we schedule the delivery within 3 to 6 months, depending on the complexity of the custom requirements. The transportation time varies based on the shipping method chosen by the customer, ensuring adjustments and optimizations according to their needs.
Q2. Are you trading company or manufacturer?
A2. Yes, we are manufacturer, we have our own factory.
Q3. Can I test sample?
A3. Yes, sample charged can be offered for testing.
Q4. Can we be agent or distributor?
A4. Yes, welcome and we will support you.
Q5. How about technical service and support?
A5. We offer free professional online technical service and support.
Q6. How about the shippment?
A6. We can help arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Q7. How about warranty?
A7. 12 months warranty as usual.
Q8. How about the Payment?
A8. We accept T/T, this is negotiable.
Audited Supplier 
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